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This is happening because they are using Office 2007. It is a known issue which is resolved by installing Office 2007 SP3.
When you open a Microsoft Word 2010 document in Microsoft Word 2007, spaces are missing between some words in the document. To resolve this problem, install the 2007 Microsoft Office Suite Service Pack 3 (SP3).
The reason you see the problem when they send the file back is because they have saved the file in that format.
http://superuser.com/questions/888592/word-2013-removes-spaces-between-words
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Letras montadas
http://www.ojnetworks.com.au/2012/03/solve-problem-microsoft-word-2007-printing-garbled-text-hieroglyphics-compressed-printing-top-character/
Letras montadas
http://www.ojnetworks.com.au/2012/03/solve-problem-microsoft-word-2007-printing-garbled-text-hieroglyphics-compressed-printing-top-character/
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